Since the Nov 12 Exchange Online outage began:calculating… DPXchange in that time: delivering

Email that shows up for work.

DPXchange is a mail server you can actually reach. DPKooltuo is the desktop mail client that goes with it. Together they replace Exchange Online and Outlook, and they have never once asked you to try the "new" version of themselves.

Yes, "Kooltuo" is "Outlook" backwards. We were going for subtle and missed.

The DPXchange mark: an envelope with two arrows passing through it
About today

A short history of Thursday, November 12.

At 11:17 this morning, Central time, Microsoft's mail stopped answering for a great many organizations, and for people on outlook.com too. Here is how the day went for a typical office.

Mail stops. Nobody notices. Honestly it's quite peaceful.
Someone notices. They restart Outlook. Outlook offers to switch them to the new Outlook.
"Is email down for you?" Asked in Teams. Which is also having a think.
The status page. Loads eventually. Says everything is healthy. Morale improves briefly.
The help desk forwards the outage notice. By email.
Someone suggests a fax. They are not entirely joking.
On DPXchange: mail arrived, mail left, and the most dramatic event was a calendar invite for cake.
# what a mail client saw on Nov 12
GET graph.microsoft.com/v1.0/me
200 OK            0.3 s   (they know who you are)
GET …/me/mailFolders
502 Bad Gateway   21.2 s  (they don't know where your mail is)
GET …/me/calendar
502 Bad Gateway   21.3 s
GET …/me/contacts
502 Bad Gateway   22.0 s
GET …/me/todo/lists
no answer         40 s    (your to-do list is: wait)

# the same afternoon, on DPXchange
$ dpkooltuo dpx-check you@yourcompany.com
mail   7 folders over IMAP
events read, created, changed, deleted
send   delivered
# riveting stuff

Top half: real responses we logged that afternoon. Bottom half: the same kind of check against DPXchange, tidied up. Just as real, far more boring.

Them vs. us

A fair and balanced comparison.

We asked ourselves to be objective. We declined.

Exchange Online + OutlookDPXchange + DPKooltuo
When it's downYou, and a large share of the planet, refresh a status page together. It's a bonding experience.It's your server. You can look at it. If something is wrong you call a person, and the person has a name.
Where your mail lives"A region."A server you chose, at an address you can type.
How many OutlooksClassic Outlook, new Outlook, Outlook on the web, Outlook (new) for Windows, and one more by the time you finish this row.One client. It opens before your coffee is done. It will not ask you to try a different one.
LicensingBusiness Basic, Standard, Premium, E1, E3, E5, F1, F3, plus add-ons. A flowchart is available. So is a consultant.How many mailboxes do you have? That many.
The admin centerMoved. The page that told you where it moved has also moved.One console. Mailboxes, domains, DNS checks and a mail trace that says what happened in plain words.
Signing inWorks great, even when the mail behind it doesn't.Passkeys, an authenticator app, or your existing Microsoft 365 account. Irony noted.
AIA button appears in your toolbar. Then in your invoice.Off until you turn it on, and it runs on the AI your organization picks.
Offline"Working offline" is a mode. Today it was a lifestyle.Your mail is cached on your computer. Reading and searching keep working, and what you send goes out when the line is back.
DPXchange · the server

An Exchange-style mail server without the cloud's mood swings.

Mail, calendar, contacts and tasks for your whole organization, speaking the protocols your phones and programs already know.

IMAPExchange Web ServicesActiveSyncAutodiscoverDKIM

Mail that arrives

Shared mailboxes, team mailboxes people can set up themselves, rules, snooze and send-later. Revolutionary feature: it delivers.

Sign-in from this decade

Passkeys, authenticator codes with recovery codes, and sign-in with your Microsoft 365 account for the people you haven't told yet.

A mail trace in English

"Delivered." "Deferred, their server is busy." "Rejected, here is why." No header archaeology, no PowerShell séance.

DNS, checked for you

Add a domain and the console tells you which records are right, which are wrong and exactly what to paste. Autodiscover included.

Calendar, people, tasks

The whole Exchange set, in the browser and in your mail program. Meeting invites work. We checked, because of the cake.

Connected programs you control

Each mail program gets its own sign-in for one mailbox, never your password. Lost a laptop? Remove that one program. Done.

DPKooltuo · the client

Outlook, read backwards and built forwards.

A native desktop mail client for Mac and Windows. It works with DPXchange, and also with Microsoft 365, Gmail, Proton and Zoho, for anyone leaving in stages.

Fast enough to be suspicious

Opens in a blink and searches your whole mailbox as you type. There is no splash screen because there is no time for one.

Works when the internet doesn't

Everything is cached on your computer. On a day like today you would still have had every message you already owned.

Every mailbox, one window

Shared mailboxes side by side, split inbox, saved views, rules, tags and smart folders that follow you between computers.

An assistant with manners

Summaries, drafted replies and auto labels. It stays off until you turn it on, and it uses the AI your organization chooses.

Upcoming, at a glance

Your next meeting with a countdown, plus likely events it spotted in your mail. "Thursday at 2 works" becomes a calendar entry in one click.

One version

There is no "new DPKooltuo" toggle. If we ever ship one, you have our permission to go back to Outlook.

DPKooltuo's main window: split inbox, a drafted reply above the open message, and the Upcoming pane on the right

DPKooltuo with demo data. No real inboxes were harmed, or even opened, in the making of this page.

Honest FAQ

Questions we'd ask if we were you.

We promised the marketing department we'd be positive. We don't have a marketing department.

Can DPXchange go down too?

Yes. It is a computer. The difference is that it is your computer's problem, with a person you can call, and not a weather system affecting several continents that you learn about from social media.

Do we have to switch everyone at once?

No. DPKooltuo reads Microsoft 365 and DPXchange mailboxes side by side, and people can keep signing in with their Microsoft 365 account. Move a department, see how it goes, enjoy the quiet.

Will our phones still work?

Yes. DPXchange speaks ActiveSync, IMAP and Autodiscover, so the mail app already on the phone can find its own settings.

Is it secure?

Passkeys and authenticator codes for sign-in, DKIM-signed mail, and per-program sign-ins you can revoke one at a time. Your password never has to leave your browser.

Is this page a little mean?

Affectionately. Running mail for a large part of the world is genuinely hard, and the people fixing it today had a worse Thursday than you did. We just think your mail shouldn't have to share their Thursday.

Why the name?

DPXchange because it exchanges mail. DPKooltuo because someone held "Outlook" up to a mirror at 2 AM and nobody stopped them.

Your mail could be boring by Monday.

Boring is the feature. Mail goes in, mail comes out, nobody refreshes a status page.

If you are reading this in an email, congratulations: yours is working.